Privacy Policy
Last updated: November 27, 2025
1. Information We Collect
When you use piercr, we collect the following information:
- Account Information: Email address and authentication data when you sign up
- Instagram Profile Data: Public profile information from Instagram profiles you interact with (usernames, bios, follower counts)
- Usage Data: How you use piercr features, message templates you create, and workflow statistics
- Payment Information: Payment details are processed securely by Stripe; we do not store credit card numbers
2. How We Use Your Information
We use your information to:
- Provide and improve the piercr service
- Process payments and manage subscriptions
- Send important service updates and notifications
- Analyze usage patterns to improve features
- Respond to support requests
3. Data Storage and Security
Your data is stored securely using Supabase (PostgreSQL database) with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal data.
Important: We never store your Instagram login credentials. Authentication is handled directly between your browser and Instagram.
4. Data Sharing
We do not sell your personal data. We may share data with:
- Service Providers: Stripe (payments), Supabase (database), Anthropic (AI processing)
- Legal Requirements: When required by law or to protect our rights
5. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
To exercise these rights, contact us at hello@piercr.com
6. Cookies and Tracking
We use essential cookies for authentication and session management. We may use analytics tools to understand how users interact with piercr. You can control cookie preferences through your browser settings.
7. Data Retention
We retain your data for as long as your account is active. Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes.
8. Children's Privacy
piercr is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the service.
10. Contact Us
For questions about this Privacy Policy, please contact us at hello@piercr.com